Clapmi Privacy Policy
Effective Date: 6th November, 2025.
Last Updated: 6th November, 2025.
Clapmi (“we”, “our”, “us”) respects the privacy of our users (“you”, “your”) and is committed to protecting your personal data.
This Privacy Policy describes the types of personal information we colect, how we use and share it, and the rights available to you in accordance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), the General Data Protection Regulation (GDPR), and other relevant international privacy laws.
By accessing or using the Clapmi website, mobile application, or any related services (colectively referred to as the “Platform”), you consent to the colection and use of your personal data as described in this Policy.
1. Scope
This Policy applies to all users of the Clapmi Platform, including creators, fans, and administrative personnel, and covers all personal and non-personal information collected through our website, mobile applications, APIs, and related services.
2. Information We Collect
We collect and process personal data in the following categories:
2.1 Information You Provide
- Account Information: Full name, username, email address, password.
- Profile Details: Biography, location, Phone number, Occupation, Date of Birth, Location, Social media links and profile images.
- Financial Information: Payment details, wallet data, and transaction records (processed via secure third-party gateways such as Dexpay).
- Content Information: Videos, live streams, images, comments, and other materials uploaded by you.
- Communications: Feedback, customer service requests, and correspondence
2.2. Information Collected Automatically
- Technical Information: IP address, browser type, operating system, device identifiers, and network information.
- Usage Data: Access times, features used, duration of sessions, and in-app interactions.
- Cookies and Tacking Data: : Small text files used to enhance performance, remember user preferences, and analyze Platform usage.
2.3. Information from Third Parties
We may receive information from:
- Authentication providers (e.g., Google) for sign-in verification.
- Analytics and advertising partners for performance measurement.
- Payment processors for transaction validation.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of Contract: To provide the services you request and manage your account.
- Legitimate Interest: To improve the Platform, prevent fraud, and enhance user experience.
- Legal Obligation: To comply with applicable laws and regulatory requirements.
- Consent: For specific processing activities such as marketing communications or optional personalization features.
4. Purpose of Data Processing
Your personal data is used to:
| Purpose | Description |
|---|---|
| Account Management | Register, authenticate, and maintain user profiles. |
| Service Delivery | Enable streaming, gifting, clapping, and loyalty functions. |
| Payment Processing | Manage deposits, withdrawals, and in-app purchases. |
| Communication | Send updates, notifications, and important account-related information. |
| Improvement | Monitor engagement and enhance features or usability. |
| Legal & Compliance | Prevent fraud, enforce terms, and fulfill legal obligations. |
We do not sell or rent personal data to any third parties.
5. Data Sharing and Disclosure
We may disclose personal data only in the following circumstances:
- Service Providers: To third-party vendors who assist with hosting, analytics, customer support, and payment processing.
- Legal Authorities: When required by law, legal process, or to protect the rights, property, or safety of Clapmi, its users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
- Public Content: Any content you publish (e.g., live streams, profiles) will be visible to other users on the Platform.
All third-party partners are contractually obligated to process data securely and in compliance with data protection standards.
6. Data Security
We employ appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, including:
- Data encryption during transmission and storage.
- Multi-factor authentication and restricted administrative access.
- Regular system audits, penetration testing, and monitoring.
Despite these measures, no method of online transmission or storage is completely secure, and users are advised to safeguard their account credentials.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Upon account deletion, data is securely erased within 30 days, except where retention is mandated for compliance, audit, or dispute resolution.
8. Data Subject Rights
Under applicable laws, you have the right to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent for processing where applicable.
- Object to or restrict processing under certain circumstances.
- Request data portability to another controller.
Requests can be submitted to: support@clapmi.com.
We will respond within 30 calendar days of receiving a valid request.
9. International Data Transfers
Where necessary, your personal data may be transferred and processed outside your jurisdiction. In such cases, we ensure adequate safeguards such as standard contractual clauses and data protection agreements in compliance with the NDPR and GDPR.
10. Children's Privacy
Clapmi does not knowingly collect personal data from individuals under the age of 16. If we become aware that a minor has registered or provided information, we will take immediate steps to delete such data.
11. Cookies and Tracking Technologies
Clapmi uses cookies, analytics tools, and tracking technologies to improve performance and personalize user experience. You may configure your browser to refuse cookies; however, some functionalities may not operate properly without them.
12. Changes To This Policy
We reserve the right to amend this Privacy Policy at any time. All updates will be posted on this page with a revised “Last Updated” date. Material changes will be communicated via in-app notifications or email, where applicable.
13. Contact Information
For questions or concerns regarding this Privacy Policy or our data practices, please contact:
Email: support@clapmi.com
Website: www.clapmi.com
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.